Course Outline
Lesson
Navigation Tutorial
Lesson
Why Choose a Career in Business Travel?
Lesson
World Geography Introduction
Lesson
Your European Tour
Quiz
World Geography - Europe
Lesson
Your African Tour
Quiz
World Geography - Africa
Lesson
Your Asian Tour
Quiz
World Geography - Asia
Lesson
Your Oceania Tour
Quiz
World Geography - Oceania
Lesson
Your South American Tour
Quiz
World Geography - South America
Lesson
Geography - United States and Canada
Quiz
Geography - United States and Canada
Lesson
Your Mexico and Central America Tour
Quiz
World Geography - Mexico and Central America
Exam
World Geography Final Exam
Lesson
Conventions: 24-Hour Clock
Quiz
Conventions: 24-Hour Clock
Lesson
Conventions: Time Zones
Quiz
Conventions: Time Zones
Lesson
Conventions: Airport and City Codes, US and CA
Quiz
Conventions: Airport and City Codes, US and CA
Lesson
Codes: Airport and City Codes - Europe and Asia
Lesson
Types of Travel - Leisure Travel
Quiz
Types of Travel - Leisure Travel
Lesson
Types of Travel - Business Travel
Quiz
Types of Travel - Business Travel
Lesson
Types of Travel - Other Types of Travel
Quiz
Types of Travel - Other Types of Travel
Exam
Types of Travel Final Exam
Lesson
Airports
Quiz
Airports
Lesson
Commercial Airlines
Quiz
Commercial Airlines
Lesson
Hotel Companies
Quiz
Hotel Companies
Lesson
Car Companies
Quiz
Car Companies
Lesson
Rail Companies
Quiz
Rail Companies
Exam
Final Exam
Lesson
Governing Bodies
Quiz
Governing Bodies
Lesson
Passports, Visas, and Other Documents
Quiz
Passports, Visas and Other Documents
Lesson
Other Travel Regulations
Exam
Travel Industry and Governmental Regulations and Requirements Final Exam
Lesson
A Day in the Life of a Business Traveler
Lesson
What is Customer Service?
Quiz
What is Customer Service?
Lesson
The Business Travel Conversation
Quiz
The Business Travel Conversation
Lesson
Etiquette for the Business Travel Professional
Quiz
Etiquette for the Business Travel Professional
Lesson
Building Rapport
Quiz
Building Rapport
Lesson
Consultative Servicing
Quiz
Consultative Servicing
Lesson
Handling Challenging Situations
Quiz
Handling Challenging Situations
Exam
Blue Ribbon Customer Service Final Exam
Lesson
Economics of Business Travel
Lesson
A Day in the Life of a Business Travel Consultant
Exam
Business Travel Economics and Operations Final Exam
Lesson
Aircraft Manufacturers
Lesson
Introduction to Aircraft Types
Lesson
Aircraft Types
Lesson
Introduction to Low Cost Carriers
Lesson
Introduction to Codeshares
Lesson
Introduction to Airline Alliances
Exam
Introduction to Airline Alliances
Lesson
Airline Hubs
Lesson
IATA Areas and Codes
Quiz
IATA Areas and Codes
Lesson
Global Indicators
Quiz
Airline Geography
Exam
Airline Geography Final Exam
Lesson
Journey Types
Quiz
Journey Types
Lesson
Journey Planning
Quiz
Journey Planning
Lesson
Contingency Planning
Quiz
Contingency Planning
Exam
Journey Types Final Exam
Exam
Journey Planning Final Exam
Exam
Contingency Planning Final Exam
Lesson
Passenger Name Record
Quiz
Passenger Name Record
Lesson
Profiles
Quiz
Profiles
Lesson
Format Finder and Programmable Keys
Quiz
Format Finder and Programmable Keys
Lesson
Availability and Selling
Drill
Availability and Selling
Quiz
Availability and Selling
Lesson
Seats, Meals, Frequent Flyer, SSRs and OSIs
Quiz
Seats, Meals, Frequent Flyer, SSRs and OSIs
Lesson
Queues
Quiz
Queues
Lesson
Itinerary Pricing and Storing Fares
Drill
Itinerary Pricing and Storing Fares
Quiz
Itinerary Pricing and Storing Fares
Lesson
Fare Concepts, Fare Quote and Fare Rules
Quiz
Fare Concepts, Fare Quote and Fare Rules
Lesson
Ticketing
Quiz
Ticketing
Lesson
Ticket Exchanges - Rules and Pricing
Quiz
Ticket Exchanges - Rules and Pricing
Lesson
Ticket Exchanges - Sabre Refunds and Exchanges
Quiz
Ticket Exchanges - Sabre Refunds and Exchanges
Lesson
Cars
Drill
Cars
Quiz
Cars
Lesson
Limos and Other Ground Transportation (Except Rail)
Quiz
Limos and Other Ground Transportation (Except Rail)
Lesson
Rail Transportation
Quiz
Rail Transportation
Lesson
Hotels
Drill
Hotels
Quiz
Hotels
Lesson
PNR History
Quiz
PNR History
Exam
Advanced GDS Skills Final Exam
Exam
Business Travel Certification Final Exam 1
Exam
Business Travel Certification Final Exam 2
Exam
Business Travel Certification Final Exam 3
Emulator
Sabre Emulator